Политика возврата средств
• You have 30 days from the date your order was delivered to request a return
• Items must be unused, in original condition, and with tags still attached
• To start a return, simply email us at riosfutureshop@outlook.com — we're happy to help!
• Orders under €50 – Eligible for a full refund to your original payment method
• Orders over €50 – Eligible for store credit or exchange
• Refunds are typically processed within 5–10 business days after we receive your return
• Personalized or custom-made products
• Personal care or hygiene items
• Sale or promotional items (marked down at checkout),Products in processing od shipment ongoing status (ARE NOT PERMISSABLE TO ANY CANCELATION OR REFUND)
If there’s an issue with your order, please contact us first — we’re always happy to make things right. Filing a chargeback without reaching out may delay the resolution and result in fewer options.
Reach out anytime at +351 925 998 501 or riosfutureshop@outlook.com – we’re here for you!